Refund policy

H1KE – Return & Exchange Policy

Each order is carefully produced specifically for you. Because our products are made to order, our return and exchange policy differs from standard retail stores.

Return Conditions

Our products (t-shirts, sweatshirts, hoodies, and other printed items) are custom-made upon request. Therefore, returns or exchanges are not accepted unless the item is incorrect, misprinted, faulty, or defective (e.g., torn, burnt, cut, or otherwise damaged).

We will gladly review your return or exchange request in the following cases:

If the wrong item was sent,
If the item was misprinted,
If the item is faulty or defective (e.g., torn, burnt, cut, or otherwise damaged),
If your order is incomplete.

In such cases, you must contact us within 7 days of receiving your order.

How to Request a Return

Email us at info@h1ke.co.uk with your order number and a description of the issue.
Attach photos of the faulty, defective, or incorrect item.
Once your request is approved, we will provide instructions regarding the return or exchange process.

Items sent back to us without prior approval will not be accepted.

Exceptions

Personalized/custom-made products (all made-to-order printed items) cannot be returned for reasons other than those stated above.
Sale items and gift cards are non-returnable.

Refunds

Once your return is approved, we will issue a refund to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.